Perth's Animal Training Specialists

4/49 Dellamarta Road

Wangara, 6065

Telephone - 08 9309 3259

ABN - 2052 842 8773

Contact us

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RETURNS

Our policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food,  newspapers or magazines cannot be returned.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD's
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

* Services - see separate instructions
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Then check with your bank in case they are still processing the refund
If you’ve done all of this and you still have not received your refund yet, please contact us at - charlotte@pats.net.au.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at - charlotte@pats.net.au  and send your item to:

4/49 Dellamarta Road, Wangara, WA, 6065, Australia.
 

Services

 

Group Classes

 

Classes paid for in advance will be fully refunded providing we have one weeks notice of cancellations.

For less than one weeks notice but more than 24 hours notice of your cancellation you will receive half the amount of the class fee.

For less than 24 hours notice of a cancellation an administration fee will be charged at 75% of the course fee, the remainder will be reimbursed.

Missed Classes

If we have space in a different class we may be able to offer you a make up class. This is not a guarantee as it is your responsibility to ensure that you attend booked sessions.

Private training - If a consultation has been booked with no deposits made we require 48 hours notice of cancellations or the full charge of the service will need to be paid.

If a deposit has been made then a refund will be provided if we receive 48 hours notice of your cancellation.

If a cancellation is made with less than 48 hours notice but within 24 hours you will receive a refund of the service less the original required deposit.

For less than 24 hours notice of a cancellation an administration fee will be charged at 75% of the consultation fee.

Contracted Services - 'train and walk' programs, 'one to one training' and 'day stay training', where you have committed to an agreed course of sessions, the agreed payment plan must be completed. Should you miss or cancel these sessions/services payments must still be completed.

 

​Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4/49 Dellamarta Road, Wangara, WA, 6065, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.